A working guide for anyone engaging security for a building, an event, or a company in Singapore — what to check before you sign, what good coverage looks like on the ground, and a duty desk on hand to answer questions the moment you have them.
Every item below is written as a pass or a fail — the same way a supervisor would mark it on a site audit. Use it as a scorecard the next time a vendor pitches you.
Ask to see the agency's current Police Licensing & Regulatory Department licence, not a screenshot from their website.
The company licence isn't enough — each deployed officer should hold their own valid registration.
Escalation steps, incident reporting, and emergency contacts should be documented before the first shift, not improvised on day one.
A named supervisor should physically walk the site on a schedule, in addition to any phone or app check-ins.
Public liability and work injury compensation cover should be valid and provided in writing, not "arranged separately."
Ask for sites you can actually contact — testimonials on a homepage don't tell you how a vendor handles a bad night.
Manpower count, shift patterns and rates should be in writing before deployment, not confirmed over a call.
Officers without a visible ID card or correct SPF pass on their first shift is a stop-the-clock red flag.
A vendor swapping guards every few weeks usually signals underpayment, poor rostering, or thin margins.
A contract with no response-time or replacement-guard clause leaves you with no recourse on a no-show.
Under-quoted manpower is the single most common way a low bid gets protected — check headcount against your quote.
If you need CCTV, access control, or digital incident logs, confirm the integration before signing — not after.
Whether you're covering a building, a one-night event, or an ongoing corporate contract, these six checks separate a vendor who can staff a roster from one who can actually run a site.
Both the agency's PLRD licence and each officer's individual registration should be current and verifiable.
Understand exactly how many officers cover your site per shift, and how that scales for events or peak hours.
A written procedure for incidents, emergencies, and after-hours contact — agreed before deployment, not during a crisis.
Regular, in-person supervisor visits with a documented trail, not only remote check-ins.
Public liability and work injury compensation insurance, sighted and current, protecting both parties.
Clear rates, notice periods, and an SLA covering response time and guard replacement, all in writing.
The questions we hear most from building management, event organisers, and companies engaging security for the first time.
A security officer provides visible, on-site deterrence and response — guarding, patrols, access control. A private investigator works discreetly off-site or covertly, gathering information for matters like due diligence, surveillance, or fraud checks. Some agencies, including this one conceptually, offer both under one roof.
For a single event, most agencies ask for at least a few working days to confirm headcount and brief officers properly. For ongoing building or corporate coverage, allow more lead time so the SOP and supervision plan can be set up before the first shift.
Most established vendors can work alongside existing systems — officers monitoring live feeds, logging access, or coordinating with your control room. Confirm this compatibility during scoping, not after the contract is signed.
This should be spelled out in your SLA — typically a guaranteed replacement window and an escalation contact. If a vendor can't answer this clearly before you sign, treat it as a warning sign.
Yes — most agencies can accommodate specific requirements for events or sites with particular needs, such as female officers for certain venues or officers fluent in a specific language. Raise this early so it's factored into rostering.
Ongoing coverage is typically quoted per officer, per hour, with shift and headcount driving the total. Event coverage is often a fixed package for the duration. Always ask for the per-officer rate behind any package price so you can sense-check the headcount.
Duty Desk is an AI assistant built into this guide — answer coverage, pricing, and vetting questions instantly, any time of day, and hand off to a real duty officer when a conversation needs a human touch.